Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the entire year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address on the next six months.
Besides an increased number of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.
One of the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals do not realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. Along with hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or vapinger.com damaged shipments on our revenue stream.